Plan A Visit
Open Today from 10:30 a.m. - 4:30 p.m.
Frequently Asked Questions
Will I be required to wear a mask?
Masks are not required but strongly encouraged for all Museum visitors.
Are all exhibits open?
Not all areas of the Museum will be available during a visit. Some areas will remain closed due to the difficulty they pose related to social distancing and/or cleaning. Other exhibits may be modified or temporarily offline at different times throughout the day to ensure proper sanitation and cleanliness.
What are your cleaning practices?
Several cleaning protocols have been put into place at our Museums to limit the spread of viruses. Intense sanitization of each Museum will take place daily and individual areas and exhibitions will be cleaned, on a rotating schedule, multiple times a day. Cleaning will be conducted both by Discovery Place team members and a third-party company. All cleaning products being used are approved by the Centers for Disease Control and Prevention to combat the spread of COVID-19. Additional deep cleaning will take place on days our Museums are closed to the public.
I have purchased a ticket but now have (mild) symptoms. What should I do?
Should an individual start showing symptoms or learn of a potential COVID-19 exposure after purchasing tickets, they are required to contact Guest Sales at 704.372.6261 x300 for a refund.
Where can I buy a ticket?
Tickets must be purchased in advance online. Click here to purchase your tickets.
How do I purchase Welcome tickets?
As a benefit of your EBT or WIC card, North and South Carolina residents can visit any Discovery Place Museum as part of our Welcome Program for only $2 per person, per visit for up to 6 guests. Welcome guests may purchase tickets in advance online or upon arrival. Click here to purchase Welcome tickets online.
I received a confirmation email but not the second email with my tickets.
Please bring the confirmation email to Ticket Help when you arrive at the Museum.
How do I show my ticket?
All visitors must enter the Museum through a single location as identified on your ticket. There, visitors must present their digital tickets for entry.
I purchased tickets in advance but now I need to reschedule. What should I do?
If you need to reschedule your visit, it must be done no later than 24 hours prior to your visit. Due to capacity limitations, we cannot reschedule or offer refunds if you contact us after your reserved time. Our Guest Sales team can assist you with rescheduling your visit. You can contact them weekdays at 704.372.6261 x300.
Are pets allowed in the Museum?
For the safety of our living resident animals, no outside animals are allowed in the Museum except service animals as defined by the Americans with Disabilities Act (ADA).
Please note: emotional support animals are not ADA-recognized service animals and are not allowed in the Museum.
Can I bring lunch, snacks, drinks?
Small snack items may be brought into the Museum and consumed in designated locations. Masks must be worn at all times when not eating or drinking.
Can I bring a stroller?
Yes, strollers are permitted in all of the Museums. Please be aware that elevator access will be limited to one family/group at a time and so we ask for your patience when accessing the elevators with strollers.
How are you providing accessibility accommodations?
Wheelchairs are available on a first come, first serve basis at all of our Museums. Visitors should request a wheelchair at Ticket Check In. Wheelchairs are sanitized after each use.
Do I have to leave the Museum by a certain time?
Once you are in the Museum you are welcome to stay until closing.
Why is the store closed?
We are temporarily pressing pause on retail merchandise sales at Discovery Place Nature and Discovery Place Kids locations. While supply chain issues continue, we’re consolidating our retail to Discovery Place Science. We are also building an online store, and plan to have that launched this summer.
What is the Member Hour?
Discovery Place Nature Members have early access to the Museum one hour prior to opening to the public Tuesday-Sunday, 9:30-10:30 a.m. Not a Member? Join today!
Can I use my ASTC Passport benefits at Discovery Place Nature?
Yes, general admission to Discovery Place Science and Discovery Place Nature are included in the ASTC Passport Program with the admittance policy of: general admission for two adults and up to four children 18 or younger. Distance exclusions may apply. Discovery Place Kids locations are not included in the ASTC Passport Program. Proof of active membership at a participating museum and proof of residency required. Contact Members@discoveryplace.org for more information.
Discovery Place Filming & Photography Policy
Discovery Place reserves the right to use photos or videos taken of visitors while they are at the Museum or related events for publicity and promotional purposes. Every effort is made to make visitors aware they are being filmed, photographed and/or recorded. We are also sensitive to the wishes and rights of parents and caregivers who may not want their children to be filmed and/or photographed. Read the full policy here.
Discovery Place is a 501(c)(3) non-profit organization. Our admission fees cover only a portion of the cost to provide high-quality science education experiences to our community.